Our colleagues serve as your Front of House and Client Ambassadors, embodying professionalism, warmth, and a commitment to excellence. They go beyond standard service delivery, creating meaningful and personalised experiences that enhance the journey of every occupier and visitor, ensuring your building reflects the highest standards of hospitality and professionalism.
Front of House & Concierge
At St James, we go beyond first impressions—we create lasting experiences. Our front-of-house and concierge teams are the face of your building, embodying professionalism, discretion, and warmth. As ambassadors of your brand, they operate seamlessly alongside your staff and suppliers to deliver an exceptional customer journey.
We tailor our services to meet the unique demands of each property, whether it’s lobby hosting, executive concierge, VIP meet and greet, visitor management, switchboard cover, or meeting room coordination. Our teams also provide event management, wellbeing initiatives, and activations that enhance workplace engagement and community-building.
Through our Know Your Occupier programme, we personalise interactions with tenants and visitors, ensuring seamless service that anticipates their needs. Mystery visits, training audits, and our Brilliant Basics initiative ensure we consistently exceed expectations while maintaining industry-leading standards.
Temporary Assignments
Our contingent workforce solutions provide highly trained, professional support staff to supplement your existing team. Whether covering short-term absences, seasonal peaks, or project-based requirements, our Client Support Team (CST) ensures continuity without compromise.
We have successfully placed front-of-house professionals, administrative support, facilities managers, and event coordinators within some of London’s most prestigious buildings. These professionals, fully employed and trained by St James, integrate seamlessly into your operations while maintaining our high service standards.
Recruitment
With a deep understanding of the industry, we are experts in talent attraction—sourcing exceptional candidates from luxury hospitality, high-end retail, and corporate environments. Whether you require a Senior HR Manager, a specialist concierge, or an entire front-of-house team, we find individuals who align with your business culture and expectations.
Our recruitment solutions include permanent placements, managed services, and outsourced front-of-house models, giving you the flexibility to bring talent in-house or maintain an outsourced, fully managed solution. Our selection process prioritises excellence, ensuring every new hire upholds the high standards synonymous with St James.
From high-profile corporate headquarters and multi-site portfolios to exclusive private offices and landmark buildings, St James delivers a concierge-level service that sets new benchmarks in front-of-house excellence.