Julie has a wealth of experience in facilities and services management spanning over 20 years within central London. She has worked for small, medium and large-scale service providers where she managed operational teams and Client relations for different business sectors. Julie’s strengths include strategic relationship management and future business proofing, particularly as we live in “unpredictability times”. In addition, Julie is extremely committed to safeguarding employees, Clients and St James, hence why she took a degree in HR some years ago. As MD of St James, Julie hand picked Nicole Morton-Cameron (Head of HR) knowing of her absolute professionalism and ethical approach towards people management and support services.
Julie is a working mum who appreciates the importance of balancing home and work life, particularly as she has teenage twins. Interestingly, she does most of her “thinking” whilst out walking her dog; Max, who has become an exuberant part of family life. In her spare time, she likes to cycle or take a fitness class, and enjoys chilling out in the garden with a glass of plonk. She is renowned for her love of current affairs, dance music, and enjoys hanging out with people who have a wicked sense of humour! But more importantly, she cares deeply about the wider community within London and beyond.
Sandrine is a highly qualified senior operations support director working in the City of London for the past 15 years.
Sandrine’s most recent management appointment was operations support responsibility for the EMEA region in one of the largest global investment banks based in the City of London.
Sandrine brings a wealth of experience in the management of client relationship building, the ability to motivate and empower her operational teams and to continuously strive to provide service excellence through the provision of outstanding team members, coupled with innovative service led solutions.
Sandrine is committed to the enhancement of staff welfare and training opportunities for all coupled with providing an operational support partnership in tandem with her clients objectives and requirements.
Rita Golovina is a distinguished HR leader with a 20-year tenure in the service sector, currently serving as the Director of People and Change at St James Facilities. She holds a Diploma in HR Management from CIPD, a BSc (Hons) in Psychology from the University of East London, and additional qualifications in occupational safety and information security management.
Rita excels in resource planning and management, employee relations, and project management. Her expertise includes developing HR policies, managing organisational change, and designing comprehensive training and development programmes.
Previously, she was the Head of HR at Dardan Security, where she oversaw the entire employee lifecycle, managed compliance with employment laws, and developed innovative recruitment strategies. Rita also served as the Senior Resource Manager at Knightsbridge Guarding, handling national resource allocation and major event planning, including the London 2012 Olympics.
Her approach to HR is characterised by a people-first attitude, promoting personal development and a positive impact on service delivery.
As an experienced learning facilitator and coach with over 30 years’ experience, Monica is passionate about developing people to provide an exceptional customer experience. She works closely with her clients to ensure the service she delivers is a good match for their people and organisational culture. Customers are more discerning than ever before and the seamless journey they take will only be successful if the team have a true desire to offer a great experience.
Monica has primarily worked within the Hospitality Industry from small and medium, independent 5 star luxury hotels, small hotel groups and University Conference services. She is totally flexible when meeting different objectives that organisations wish to achieve. This includes the senior level enhancing Customer Engagement as a whole, to junior, multicultural front line staff who need to have the ability to connect with their customers.
Monica enjoys being with her large extended family and watercolour painting for relaxation.
Ursula works part-time for St James in line with other community projects, such as teaching philosophy to young offenders. She loves to support St James with compiling engaging tender responses, assisting with business strategy, and promoting mentorship for elevated colleagues. Ursula spent many years working on the client and contract side, so she fully understands what is at stake for all parties concerned, particularly the importance of enhancing the Client’s reputation and brand identity.
Ursula achieved a 1st class BA degree in Social and Cultural Studies at Goldsmiths, University of London which included teaching and learning in China. She is currently studying for her MA in Philosophy of Education at IOE/UCL. In her spare time, she enjoys traveling to different parts of the world like Hong Kong and South Africa. For pleasure, Ursula has taken various courses at the Wine and Spirit Educational Trust