People
Julie has a wealth of experience in facilities and services management spanning over 20 years within central London. She has worked for small, medium and large-scale service providers where she managed operational teams and Client relations for different business sectors. Julie’s strengths include strategic relationship management and future business proofing, particularly as we live in “unpredictability times”. In addition, Julie is extremely committed to safeguarding employees, Clients and St James, hence why she took a degree in HR some years ago. As MD of St James, Julie hand picked Nicole Morton-Cameron (Head of HR) knowing of her absolute professionalism and ethical approach towards people management and support services.
Julie is a working mum who appreciates the importance of balancing home and work life, particularly as she has teenage twins. Interestingly, she does most of her “thinking” whilst out walking her dog; Max, who has become an exuberant part of family life. In her spare time, she likes to cycle or take a fitness class, and enjoys chilling out in the garden with a glass of plonk. She is renowned for her love of current affairs, dance music, and enjoys hanging out with people who have a wicked sense of humour! But more importantly, she cares deeply about the wider community within London and beyond.
Sandrine is a highly qualified senior operations support director working in the City of London for the past 15 years.
Sandrine’s most recent management appointment was operations support responsibility for the EMEA region in one of the largest global investment banks based in the City of London.
Sandrine brings a wealth of experience in the management of client relationship building, the ability to motivate and empower her operational teams and to continuously strive to provide service excellence through the provision of outstanding team members, coupled with innovative service led solutions.
Sandrine is committed to the enhancement of staff welfare and training opportunities for all coupled with providing an operational support partnership in tandem with her clients objectives and requirements.
Nicole has enjoyed a variety of senior HR roles, predominantly in the private sector. Her specialism is working in the services industry where she has a demonstrable history of working in front of house, security, cleaning and hotels.
In 2014 Nicole joined the City of London Police as a HR Projects Consultant. Her primary role was to establish a Volunteers Programme across the Force which included writing its strategy, setting up a tactical group, presenting at the strategic committee and ensuring collaboration across all Directorates.
Nicole has worked in the field of HR for over 20 years. Her experience includes being HR Manager for a variety of Professional Services and has provided high level HR advice to corporate client contracts. One of her favourite things to do is to walk her dog, Odin in the woods near where she lives.
As an experienced learning facilitator and coach with over 30 years’ experience, Monica is passionate about developing people to provide an exceptional customer experience. She works closely with her clients to ensure the service she delivers is a good match for their people and organisational culture. Customers are more discerning than ever before and the seamless journey they take will only be successful if the team have a true desire to offer a great experience.
Monica has primarily worked within the Hospitality Industry from small and medium, independent 5 star luxury hotels, small hotel groups and University Conference services. She is totally flexible when meeting different objectives that organisations wish to achieve. This includes the senior level enhancing Customer Engagement as a whole, to junior, multicultural front line staff who need to have the ability to connect with their customers.
Monica enjoys being with her large extended family and watercolour painting for relaxation.
Ursula works part-time for St James in line with other community projects, such as teaching philosophy to young offenders. She loves to support St James with compiling engaging tender responses, assisting with business strategy, and promoting mentorship for elevated colleagues. Ursula spent many years working on the client and contract side, so she fully understands what is at stake for all parties concerned, particularly the importance of enhancing the Client’s reputation and brand identity.
Ursula achieved a 1st class BA degree in Social and Cultural Studies at Goldsmiths, University of London which included teaching and learning in China. She is currently studying for her MA in Philosophy of Education at IOE/UCL. In her spare time, she enjoys traveling to different parts of the world like Hong Kong and South Africa. For pleasure, Ursula has taken various courses at the Wine and Spirit Educational Trust
Febe has years of experience in the hospitality industry in the UK and abroad, including opening and rebranding hotels and resorts for five-star international brands.
Febe plays a vital part at St James in providing support and guidance to both clients and teams. Having worked in multi-cultural environments across sectors including in recruitment, market research and insight, and is a life coach, Febe takes pride in putting into practice her values of equality, diversity and inclusion.
Febe has the heart for the plight of the homeless and regularly volunteers with various charities. She is a loyal supporter of her home team, Arsenal F.C.
