People
Julie Gordon founded St James Facilities Services in 2014 with a clear vision—to challenge the ‘one size fits all’ approach of corporate front-of-house services. Disillusioned with the rigid, bottom-line-focused mentality of large service providers, she set out to create a people-first business that prioritises both employees and clients. Julie firmly believes that front-of-house service should be intuitive and personal, reflecting the unique personality of each building and business.
Under her leadership, St James has grown from just two contracts to over 170, becoming a trusted provider of premium front-of-house, concierge, and reception services across London’s most prestigious properties. Julie’s expertise lies in strategic relationship management, future-proofing services, and delivering excellence in dynamic and unpredictable environments. With a strong background in operational leadership, she also holds a degree in HR, reinforcing her commitment to safeguarding and supporting both employees and clients.
Julie’s approach is deeply rooted in partnership, flexibility, and problem-solving. She believes in working collaboratively with clients through both challenges and successes, maintaining an open, responsive, and solution-driven ethos. As a leader, she is passionate about fostering a strong workplace culture, ensuring that every St James colleague feels valued, empowered, and equipped to deliver outstanding service.
Beyond her professional role, Julie is a dedicated working mother, balancing her career with family life. She finds inspiration while walking her dog, Max, and enjoys cycling, fitness, and unwinding in the garden with a glass of wine. She is passionate about current affairs, thrives on great conversations, and believes that a sense of humour is essential in both business and life. Above all, she remains committed to making a lasting impact—on her colleagues, clients, and the wider London community.
Sandrine Lee is a highly accomplished senior operations leader with over 15 years of experience managing front-of-house and facilities services across London’s most prestigious buildings. With a strong background in high-level operational management, Sandrine previously held a senior role overseeing operations across the EMEA region for one of the largest global investment banks based in the City of London.
As Operations Director at St James Facilities Services, Sandrine is instrumental in delivering service excellence, ensuring that every client benefits from seamless operations, exceptional teams, and a tailored approach to front-of-house and concierge services. She is an expert in client relationship management, with an innate ability to motivate and empower her teams to deliver outstanding service that aligns with each building’s unique culture and vision.
Sandrine is a champion of staff welfare, training, and professional development, ensuring that every team member is supported with ongoing learning opportunities and career progression pathways. She plays a key role in service innovation, introducing dynamic, forward-thinking solutions that enhance the occupier experience while ensuring operational efficiency.
With an unwavering commitment to collaboration and excellence, Sandrine works in close partnership with clients, aligning St James’ service delivery with their objectives, values, and aspirations. Her strategic leadership ensures that St James continues to set the benchmark for front-of-house and concierge services across London’s most iconic buildings.
Abi Turner is the People & Culture Manager at St James Facilities Services, where she plays a vital role in fostering a positive, inclusive, and high-performing workplace culture. With a deep passion for employee engagement, well-being, and professional development, Abi ensures that St James remains a great place to work by championing initiatives that support and empower colleagues at every level.
Abi leads on team development, diversity & inclusion, and well-being programmes, ensuring that every member of the St James team feels valued, motivated, and equipped to deliver outstanding service. She is instrumental in driving leadership training, performance management, and employee recognition schemes, reinforcing the company’s commitment to investing in its people.
With extensive experience in the hospitality industry both in the UK and internationally, Febe has played a key role in opening and rebranding luxury hotels and resorts for prestigious five-star brands. Her diverse background spans recruitment, market research, and coaching, giving her a well-rounded approach to people management and client relations.
At St James, Febe is a trusted partner to both clients and teams, providing strategic support and guidance to ensure service excellence. Passionate about equality, diversity, and inclusion, she applies these values in everything she does, fostering positive workplace cultures and high-performing teams.
Beyond her professional life, Febe is dedicated to supporting the homeless through charitable work and is a loyal Arsenal F.C. supporter.
Karen Fletcher is a highly experienced Key Account Manager with a strong background in front-of-house operations, client relations, and service delivery. With a career spanning over a decade in corporate hospitality and facilities management, Karen brings expertise in managing high-profile clients across London’s most prestigious buildings and portfolios.
At St James Facilities Services, Karen plays a pivotal role in nurturing client relationships, ensuring that service delivery meets the highest standards of professionalism, discretion, and excellence. She is proactive, solutions-driven, and passionate about enhancing the occupier experience through bespoke service enhancements, strategic planning, and team development.
Karen’s hands-on approach and keen attention to detail allow her to work seamlessly with clients, tailoring front-of-house solutions to meet the unique culture and requirements of each property. Her ability to lead, support, and empower teams ensures a consistent and exceptional standard of service, reinforcing St James’ reputation as a trusted partner in front-of-house and concierge services.