Exceptional Service Begins with Exceptional People
At St James, exceptional service starts with how we treat our people. Our culture is not a statement, it is embedded in how we lead, support and develop our teams every day.
We believe that confident, engaged colleagues create the best experiences. By investing in wellbeing, development and leadership, we create environments where people feel valued, trusted and motivated to deliver their best. This people-first approach is what underpins our consistency across London’s most prestigious buildings.
Our culture is recognised externally through our accreditations, including ISO 9001 and ISO 14001, and validated by our people through Great Place to Work, Great Workplace for Wellness and Great Place for Women awards reflecting a business where people genuinely thrive.
One Team. One Culture.
Our culture is shaped by our four Guiding Principles: Socially Responsible, People, Integrity and Operational Excellence. These values ensure consistency across every site, while allowing each team to reflect the unique identity of their building.
We foster a strong sense of community through visible leadership, hands-on management and a collaborative approach. Teams are supported, listened to and encouraged to grow, creating what many describe as a genuine “family feel”.
This culture drives high engagement and retention, with over 9 in 10 colleagues proud to work for St James and strong team satisfaction scores across our portfolio. The result is stability, continuity and a consistently high standard of service for our clients.
Learning, Recognition and Long-Term Careers
We are committed to developing long-term careers, not short-term roles. Through our Learning Journey and Access LMS platform, colleagues receive structured training, ongoing coaching and opportunities to progress across our portfolio.
Recognition is central to our culture. From Superstar Awards and Employee of the Month to our annual Awards Gala, we consistently celebrate individuals and teams who deliver outstanding service. Our teams have also been recognised externally, including IWFM award shortlists and industry accolades that reflect both service quality and workplace culture.
By combining development, recognition and a supportive environment, we create teams who are engaged, ambitious and proud – and that pride is felt in every interaction across the buildings we support.
Wellbeing at the Heart of Performance
We take a proactive and holistic approach to wellbeing, recognising that physical, mental and emotional health are essential to sustained performance.
Our colleagues benefit from a comprehensive wellbeing offering, including private healthcare, a 24/7 Employee Assistance Programme, Mental Health First Aiders, counselling support and personalised Wellbeing Action Plans. Initiatives such as Duvet Days, subsidised gym memberships and regular wellbeing activities create a culture where people feel supported both in and outside of work.
This investment creates confident, resilient teams who are able to deliver calm and intuitive services – even in the most demanding environments.
Want to be part of our team?
We’re always looking for exceptional people to join our growing family.